Shipping Policy

Anonymous Discreet Packaging

• All packaging is discreet and anonymous, there are no labels, markings, or logos.

We have two kinds of products for our customers to choose from. One is made-to-order custom products, the other one is ready-to-ship in-stock products.

Ready-to-Ship In-Stock Collection 2-7 business Day Delivery

We pre-made these items in our factory and ship them to our global warehouse in these countries/areas: US, AU, CA, EU, UK, BR, RU. So no need to wait for produce and a long time shipping. local customers could get them in around 3-7 days.

• For US customers – These items are pre-made and stored in our LA/Miami warehouse and ready to ship, they will arrive in 2-7 business days after your order is placed. For premium US stock items, we offer pick-up service to our US customers, and they are stored in our LA warehouse, and a driver’s license is needed for an identity check.
• For AU CA EU UK BR RU customers – These items are pre-made and stored in our  Australia/Canada/Germany/Spain/United Kingdom/Brazil/Russia warehouse and ready to ship, they will arrive in 3-7 business days after your order is placed depends on our location. No duty or tax fee, we have already covered them 🙂

Custom Collections

• Delivery Time = Production Time + Shipping Time
• Production Time: This is the time it takes for us to produce your custom-made items: 2-7 business days. Once we finished the item, we will send over the photo of the finished item for you to modify. And then we will ship it out 🙂
  • Note: For the order placed in Chinese Holiday, the production time and shipping time will be longer than usual: Chinese New Year (2 weeks longer, from Jan 15 – 30), International Labor Day (5 days longer, from May 1-5), Chinese National Day (7 days longer, from October 1-7)
• Shipping Time
  • Standard Shipping
    Only available for US/EU/UK customers: Ship from our factory directly after the item is finished, shipped by Ocean Container Ship (US), SINO-EU Freight Train (EU/UK), or SINO-EU Freight Truck (EU/UK), which is cost-effective. This is one factor why we are cheaper than other $1000+ retailers.

    to US:
    Free Shipping. First, it will be transported by Ocean Container Ship from our factory in Hong Kong to our courier partner warehouse in Los Angeles, after your package is released by US Customs, we will arrange for local shipping. It will be picked up by FedEx and sent to your address. Recently it takes 5-8 weeks around to deliver.

    Why Tracking Status No Update:
    After the container ship approaches the LA port, it takes 1-2 weeks to line up to enter the port and then unload the cargo.
    The management department of the Los Angeles port will randomly arrange the unloading area for the container ship.
    There is a pick-up area and a waiting area.
    If the ship is arranged to be unloaded in the pick-up area, it can be picked up by our courier truck in about 2 weeks.
    If the ship is arranged to be unloaded in the waiting area, we have to wait for notification until approved to arrange our trucks to pick up the container. It will take about 4 weeks to pick up the containers.
    That’s the reason why there is a time period of no tracking update after arriving at US port.
    Hope to get your understanding.

    to EU:
    Shipping Fee is $100-$150 & VAT is included, depending on the product you choose. It will take 5-7 weeks around to deliver after your item was finished. No need to pay extra VAT.
    Notice – The tracking status will not be updated until the SINO-EU freight truck arrives at your local courier station. Therefore, if your tracking status is not updated in 4 weeks, no worry, its fine.

    to UK (not available now):
    Shipping Fee is $100-$150 & VAT is included, depending on the weight of the item you choose Normally It will take 6-9 weeks around for delivery after your item was finished. No need to pay extra VAT.
    Notice – Since September, a container crane at the Sino-Euro truck crossing has been damaged for more than a month, causing a large number of UK orders to be queued and delayed. Our express partner has transferred all UK parcels shipped out in September to another Customs clearance port at the end of October. For these orders, we are sorry to let you know that the delivery time to the UK may be delayed by 3 months, taking 5-7 months total.
    *Sometimes, the tracking status will not be updated until the SINO-EU freight truck arrives at your local courier station. Therefore, if your tracking status is not updated in the first several months, no worry, it’s fine. 

    to Other Countries:
    Standard Shipping is Not Available currently. You could choose expedited shipping.

  • Expedited Shipping
    Available for most countries, take 3 – 7 business days mostly, cost $350 to $500 for each item depending on the weight. Shipped by UPS/FedEx/DHL.
    For some countries, like Canada, Australia, New Zealand you will need to pay for import duty no more than $50.
    For countries in Europe as well as the UK, you will need to pay the VAT once it reached your address if you choose expedited shipping.

List Of Countries We Ship

United States, United Kingdom, Canada, United Kingdom, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, Canada, South Africa, Estonia, Iceland, Ireland, New Zealand, Albania, Andorra, Angola, Antigua & Deps, Armenia, Austria, Turkey, Russian Federation, Romania,  Bahamas , Barbados, Belarus, Belgium, Estonia, Greece, Brazil, Belize, Benin, Bhutan, Bosnia Herzegovina, Botswana, Brunei, Bulgaria, Burkina, Burundi, Cambodia, Cameroon, Cape Verde, Central African Rep, Chad, China, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Finland, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Ireland, Israel, Ivory Coast, Malaysia, Jamaica, Japan, Kenya, Kiribati,, Korea South, Kosovo, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius , Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Philippines, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome & Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Sudan, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Thailand, Togo, Tonga, Turkmenistan, Tuvalu, Uganda, Ukraine, Vanuatu, Vatican City, Zambia, Zimbabwe

List Of Countries We Do Not Ship